ServiceNow SME

Washington, DC
Full Time
Experienced

LightFeather is seeking a ServiceNow Subject Matter Expert (SME) with 10+ years of experience in ServiceNow development to join our team in the Washington, DC Metro area. This role requires a highly technical and strategic leader who will oversee ServiceNow development, drive architectural decisions, and manage a team of developers. You will take ownership of mission-critical ServiceNow projects, ensuring high standards for scalability, performance, and innovation while leading other developers in delivering complex solutions.

As a ServiceNow SME, you will have the opportunity to lead transformative projects that deliver real impact. You will guide the technical strategy for our ServiceNow practice, managing a team of developers and driving the development of innovative solutions for our federal clients. This role offers you the chance to shape the future of ServiceNow development while working in a collaborative, high-energy environment.

This is a full time, hybrid position requiring candidates to be local to the DC Metro area.

Key Responsibilities:

  • Serve as a technical lead and practice manager, overseeing the architecture, design, and development of custom ServiceNow solutions.
  • Manage a team of ServiceNow developers, providing leadership, mentorship, and ensuring that development standards are met across all projects.
  • Lead the design and implementation of complex ServiceNow applications, integrations, and advanced workflows, ensuring they meet performance, security, and scalability standards.
  • Collaborate with stakeholders, Solutions Architects, and Business Analysts to translate business objectives into scalable, maintainable, and effective technical solutions.
  • Develop and optimize integrations between ServiceNow and external systems such as Active Directory, JIRA, and other enterprise platforms.
  • Apply deep technical expertise in JavaScript and GlideScript to create custom business rules, client scripts, and workflow automations that meet business needs.
  • Identify and modernize deprecated functionalities, driving continuous platform improvements and ensuring adherence to best practices.
  • Serve as the primary technical escalation point for resolving complex issues within the ServiceNow environment.
  • Ensure all ServiceNow development is compliant with security standards, performance guidelines, and scalability requirements.
  • Conduct code reviews, provide feedback, and lead technical discussions to ensure quality and alignment with organizational goals.
  • Stay up to date with ServiceNow releases and industry trends, integrating new features to enhance platform capabilities.

Required Qualifications and Skills:

  • US Citizenship with the ability to obtain and maintain a Public Trust with full BI clearance or above. Active or prior DHS Public Trust with full BI or higher clearance is preferred.
  • 10+ years of experience developing ServiceNow applications, including leading teams and managing complex integrations.
  • Demonstrated leadership experience managing ServiceNow development teams, ensuring delivery excellence and adherence to technical standards.
  • Experience leading data migration and enterprise-level integrations within ServiceNow.
  • Advanced knowledge of ServiceNow architecture and experience in designing custom applications, workflows, and integrations with systems like Active Directory and JIRA.
  • Strong expertise in JavaScript and GlideScript, with extensive experience building complex business rules, client scripts, and custom UI elements.
  • Deep knowledge of IT Infrastructure Library (ITIL) and IT Service Management (ITSM) principles.
  • Proven ability to troubleshoot and resolve complex technical challenges within the ServiceNow platform.
  • Strong understanding of platform scalability, performance optimization, and security best practices.
  • Excellent communication skills and the ability to collaborate effectively with cross-functional teams and stakeholders.

Preferred Qualifications:

  • ServiceNow Certified Application Developer or Certified Implementation Specialist certification.

Why Join LightFeather?

You'll be part of a team dedicated to meaningful impact, working on solutions that address mission-critical needs. Experience variety, fulfillment, and the opportunity to work with some of the best in the industry. We are committed to fostering a diverse and inclusive environment where everyone is valued and respected.

Commitment to Diversity
LightFeather is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
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